Effective Date: 30 September 2024
At BABYSEN, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.babysen.co.uk (the “Site”), or make a purchase from us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, address, phone number, email address.
- Payment Information: Credit/debit card details, billing address.
- Order Information: Purchase details, shipping address, transaction history.
- Technical Information: IP address, browser type, device information, operating system.
- Cookies and Tracking Data: Information about your browsing actions on the Site.
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders, including shipping and returns.
- Provide customer support and manage your inquiries.
- Send you updates on your order status and marketing communications (if you opt-in).
- Improve our website and services.
- Prevent fraud and ensure the security of our website and transactions.
- Comply with our legal obligations.
3. Legal Basis for Processing
We process your personal data based on:
- Contractual necessity: To fulfill your order and provide the requested services.
- Consent: For marketing communications (if you have opted in).
- Legal obligation: For tax, accounting, and regulatory purposes.
- Legitimate interests: To improve our services, prevent fraud, and ensure website security.
4. Sharing Your Information
We may share your data with the following third parties:
- Service Providers: For payment processing, delivery, and IT services.
- Business Transfers: If we merge or are acquired by another company, your data may be transferred.
- Legal Compliance: Where required by law, regulation, or legal process.
We do not sell or rent your personal data to third parties.
5. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example, we may keep certain purchase and transaction records for tax and regulatory purposes.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Rectification: Request correction of any inaccurate or incomplete data.
- Erasure: Request the deletion of your data under certain circumstances.
- Restriction: Request to limit how we use your data in certain cases.
- Data Portability: Request to transfer your data to another service.
- Objection: Object to processing your data for direct marketing or other legitimate purposes.
- Withdraw Consent: If you have provided consent for marketing communications, you can withdraw it at any time.
To exercise any of these rights, please contact us at contact@babysen.co.uk
7. Security of Your Data
We take the security of your data seriously. We use a variety of technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
8. Cookies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us analyse website traffic, remember your preferences, and improve our marketing. You can manage your cookie preferences in your browser settings.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any websites you visit.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please check back periodically to stay informed about how we are protecting your data.